Privacy Policy

We collect information to provide you with reliable logistics services, process shipments, respond to inquiries, and improve our platform. The types of information we collect depend on how you interact with us.

• Account & Contact Information: Full name, email address, phone number, mailing address, and company name when you register, request a quote, or contact us.
• Shipment & Freight Details: Origin/destination addresses, cargo descriptions, weight, dimensions, delivery instructions, and special handling requirements.
• Billing & Payment Information: Credit/debit card details, billing address, and payment history. Payment data is processed securely through PCI-compliant third-party processors — we do not store full card numbers.
• Communications: Messages, emails, support tickets, and feedback you submit to our team.
• Identity Verification: When required for regulatory compliance or fraud prevention, we may collect government-issued ID information.

• Device & Browser Data: IP address, browser type, operating system, screen resolution, and device identifiers.
• Usage & Navigation Data: Pages visited, time spent on pages, referral URLs, clicks, and search queries on our website.
• Location Data: Approximate geographic location derived from your IP address. With your consent, GPS-level location may be used for shipment tracking features.
• Log Files: Server logs recording access timestamps, error logs, and system events for security and performance monitoring.

We use the information we collect for legitimate business purposes, including:

We do not sell or rent your personal data. We may share your information only in the following limited circumstances:

• Freight & Carrier Partners: We share shipment details (name, address, cargo info) with authorized carriers, brokers, and logistics partners necessary to complete your delivery.
• Technology Service Providers: Third-party vendors who support our operations — including cloud hosting, payment processing, analytics, email delivery, and customer support tools. These providers are contractually bound to protect your data and may only use it to provide services on our behalf.
• Legal & Regulatory Requirements: When required by law, subpoena, court order, or government authority, including regulatory agencies such as the DOT or FMCSA.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.
• Safety & Fraud Prevention: To protect the rights, property, or safety of SLS, our clients, or others when we believe disclosure is necessary to prevent harm or illegal activity.
• With Your Consent: In any other situation where you have given us explicit permission to share your information.

Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and remember your preferences.

You can control cookie settings through your browser at any time. Note that disabling certain cookies may impact the functionality of our website. You may also opt out of Google Analytics tracking by visiting tools.google.com/dlpage/gaoptout.

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by applicable law. Our general retention guidelines are:

• Active Account Data: Retained for the duration of your active customer relationship with SLS.
• Shipment & Transaction Records: Maintained for a minimum of 7 years to comply with IRS tax regulations, DOT record-keeping requirements, and potential claims or disputes.
• Communications & Support Records: Retained for up to 3 years after resolution to support future inquiries and quality assurance.
• Analytics & Usage Data: Aggregated and anonymized data may be retained indefinitely; identifiable data is deleted within 26 months.
• Deleted Accounts: Upon account closure, personally identifiable data is deleted or anonymized within 90 days, except where legal retention obligations require otherwise.

When your data is no longer needed, we securely delete or anonymize it in accordance with our internal data management procedures.

Depending on your state of residence, you may have specific rights regarding your personal data. States Logistics Service respects and honors these rights regardless of where you are located in the U.S.

To exercise any of your rights, please contact us at privacy@stateslogisticsservice.com. We will respond within 30 days of receiving your verifiable request. We may need to verify your identity before processing your request.

Protecting your data is a top priority at States Logistics Service. We implement industry-standard technical and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

Despite our robust security measures, no system is completely immune to risks. In the unlikely event of a data breach that affects your rights or freedoms, we will notify you and applicable authorities in accordance with applicable law and within required timeframes. We encourage you to use strong, unique passwords and keep your account credentials confidential.

Our website may contain links to third-party websites, social media platforms, or integrated services (such as payment gateways or mapping tools) that are not operated by States Logistics Service. When you click on a third-party link, you will be directed to that party's site.

We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party websites. We strongly encourage you to review the Privacy Policy of every site you visit. The inclusion of any link on our website does not imply our endorsement of that site.

The website and services of States Logistics Service are intended exclusively for adults and business users. We do not knowingly collect, solicit, or process personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA).

If we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete such information from our systems. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@stateslogisticsservice.com.

States Logistics Service reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. Any material changes will be communicated to you through one or more of the following methods:

• A prominent notice on our website homepage or this Privacy Policy page.
• An email notification sent to the primary email address associated with your account (if applicable).
• An in-app or platform notification if you use our digital tracking tools.

Your continued use of our website or services following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please do not hesitate to reach out. Our dedicated Privacy Team is here to help.